Refund & Exchange Policy

Refund Policy

We appreciate your interest in our products and value your satisfaction. However, we would like to inform you that as of now, we do not offer exchanges or refunds for any purchases made on our website.

At WordsCo , we strive to provide accurate product descriptions, images, and detailed information to help you make informed decisions before making a purchase. We encourage you to carefully review all product details, specifications, and sizing information before placing an order.

We understand that unforeseen circumstances may arise, and we are committed to addressing any issues or concerns you may have. If you experience any problems with your order or have questions about our products, please reach out to our customer support team at CS@thewordsco.com . Our dedicated representatives will be more than happy to assist you and find a suitable solution.

If you encounter any defects or damages upon receiving your order, please contact our customer support team within 3 days of delivery. Our dedicated representatives will guide you through the process and provide appropriate solutions, such as a replacement or repair.

Please note that we may require supporting evidence, such as photographs or detailed descriptions of the issue, to facilitate the resolution process. We appreciate your cooperation in providing this information to help us serve you better.

We want to emphasize that this exception only applies to verified manufacturing defects or damages incurred during shipping. It does not cover issues arising from tear, mishandling, or misuse of the product.

We believe in maintaining transparency and open communication with our customers. By clearly stating our policy, we aim to set realistic expectations and ensure a smooth shopping experience for everyone.

Thank you for your understanding and continued support. We look forward to serving you and providing you with quality products and exceptional customer service.